At Rockshox Bike Shop, we’re passionate about getting quality bike components to riders worldwide. Below you’ll find answers to common questions about our products, shipping, and services. Ride Hard. Ride Smart. Ride with Rockshox.

Product Questions

What types of bike components do you specialize in?
We specialize in high-performance cycling components including suspension systems (forks, full suspension setups), braking systems (disc brakes, brake pads), drivetrain components (derailleur hangers), and essential accessories (grips, handlebars, bearings). Our inventory is carefully selected by rider-mechanics who understand what components perform best under pressure.
Do you sell complete bikes or just components?
We focus on premium components and parts to help you build or upgrade your ride. While we don’t sell complete bikes, we carry everything from frames to the smallest bearing to help you create your perfect machine.
How do I know if a component will fit my bike?
Our product descriptions include detailed specifications. For complex compatibility questions (especially regarding suspension systems or frames), our rider-mechanics are happy to help – just email us at [email protected] with your bike model and the component you’re considering.

Shipping & Delivery

Where do you ship to?
We ship globally to most countries (excluding some Asian and remote areas). Our standard shipping uses DHL/FedEx, while free shipping uses EMS. Both options provide reliable international delivery.
How long will my order take to arrive?
Standard Shipping (DHL/FedEx): 10-15 days after dispatch (1-2 days processing)
Free Shipping (EMS): 15-25 days after dispatch (1-2 days processing)
All orders are processed by our Manchester workshop team within 1-2 business days. You’ll receive tracking information as soon as your order ships.
Why don’t you ship to some Asian and remote areas?
Some locations have complex customs regulations or unreliable postal infrastructure that could compromise our delivery standards. We’re constantly evaluating new shipping options to expand our reach while maintaining our commitment to reliable delivery.

Returns & Warranty

What is your return policy?
We offer a 15-day return policy from the date of delivery. Components must be unused and in original packaging. To initiate a return, email us at [email protected] with your order number and reason for return.
What if I receive a damaged or incorrect item?
We carefully pack all orders, but if something arrives damaged or incorrect, contact us immediately at [email protected] with photos of the issue. We’ll arrange a replacement or refund and cover return shipping if needed.
Do your products come with manufacturer warranties?
Most components include manufacturer warranties against defects. Warranty length varies by product. Contact us with warranty claims and we’ll facilitate the process with the manufacturer.

Payment & Account

What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions and never store complete payment details on our servers. You can also choose PayPal for an extra layer of security.
Do I need to create an account to order?
No, you can checkout as a guest. However, creating an account lets you track orders, save preferences, and makes future purchases faster.

Technical Support

Can you help with installation advice?
While we can’t provide full installation services remotely, our rider-mechanics can offer general guidance on component installation. For complex installations (especially suspension systems), we recommend consulting a professional bike mechanic.
How do I contact customer service?
Email us anytime at [email protected]. Our cycling-obsessed team typically responds within 24 hours. For urgent matters, include “URGENT” in your subject line.

Didn’t find your question here? Our team of rider-mechanics is ready to help. Contact us at [email protected] and we’ll get you the answers you need to keep your ride performing at its best.