At Rockshox Bike Shop, we deliver premium bike components with the same precision as our derailleur hangers and the reliability of our disc brake systems. Whether you’re upgrading your full suspension setup or maintaining your hardtail, we’ve got your back with straightforward shipping and returns.

Shipping Information

Order Processing

We process all orders within 1-2 business days of payment confirmation. You’ll receive tracking information as soon as your components are on their way.

Shipping Options

  • Standard Shipping ($12.95): Via DHL or FedEx – 10-15 business days delivery after dispatch
  • Free Shipping: For orders over $50 via EMS – 15-25 business days delivery after dispatch

International Riders Note: We ship globally (excluding some Asian and remote areas). International customers may be responsible for customs duties and taxes.

Returns & Exchanges

Our returns process is as smooth as freshly tuned suspension. We accept returns within 15 days of delivery for most items.

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Brake Pads (once installed or removed from packaging)
  • Grips (if packaging is opened)
  • Bar End Plugs (if installed or packaging is damaged)
  • Custom-fitted components (including cut handlebars or modified forks)

Return Process

Step 1: Initiate Your Return

Contact our rider-support team within 15 days at [email protected] with:

  • Your order number
  • Product name (e.g., “Shimano XT Disc Brakes” or “RockShox Recon Fork”)
  • Reason for return
  • Whether you prefer refund or exchange

Sample Email:
Subject: Return Request for Order #12345

Dear Rockshox Team,
I would like to request a return for my recent purchase:
– Order Number: #12345
– Product: [Product Name]
– Reason: [e.g., “Incorrect size” or “Changed my mind”]
– Preferred Resolution: [Refund/Exchange for (specific product if applicable)]

Please advise next steps.
Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Authorization

We’ll respond within 24 business hours with:

  • Return authorization number
  • Shipping instructions
  • Special handling notes (especially important for suspension components or frames)

Step 3: Package & Ship

Return items in original packaging with all accessories, just like you’d expect when receiving new headsets or derailleur hangers. Return shipping costs are the customer’s responsibility unless the return is due to our error.

Step 4: Processing

Once received, we’ll inspect items within 3 business days. You’ll receive email confirmation when:

  • Your refund is processed
  • Your exchange is shipped

Refund Information

Approved refunds will be processed to your original payment method within:

  • Credit Cards (Visa/MasterCard/JCB): 5-10 business days
  • PayPal: 3-5 business days

Shipping fees are non-refundable unless the return results from our error.

Exchange Policy

For exchanges (perhaps you need different handlebars or brake pads):

  • Follow the standard return process
  • Clearly state your desired replacement item
  • We’ll ship the new item once the return is received
  • Price differences will be charged/refunded as needed

International Returns

For riders outside the US (excluding some Asian and remote areas):

  • Mark the package as “Returned Goods” to avoid customs charges
  • We recommend using trackable shipping (like the DHL or FedEx services we use for deliveries)
  • Original shipping costs cannot be refunded

Pro Tip: Before returning suspension components or forks, take photos of the original packaging to ensure proper repacking – these precision parts deserve careful handling!

Damaged or Incorrect Items

If you receive damaged goods or wrong components (as rare as a misaligned derailleur hanger from our shop):

  • Contact us immediately with photos
  • We’ll arrange expedited replacement
  • Return shipping will be prepaid if needed

Need Help?

Our rider-support mechanics are ready to assist with any questions about your full suspension setup, hardtail components, or any other parts.

Contact us at [email protected]

Ride Hard. Ride Smart. Ride with Confidence.