Term and Conditions

Welcome to Rockshox Bike Shop! These Terms and Conditions outline the rules and regulations for using our website and purchasing premium bike components. By accessing this website and placing an order, you accept these terms in full.

1. Our Shop & Target Audience

Rockshox Bike Shop specializes in high-performance cycling components for serious riders. Our products cater to:

• Mountain bikers maintaining or upgrading full suspension or hardtail setups
• Cycling enthusiasts seeking precision components like derailleur hangers and disc brake systems
• International riders (excluding some Asian and remote areas) looking for reliable global shipping

2. User Obligations and Responsibilities

2.1 Account Accuracy

You agree to provide accurate information when creating an account or placing orders, including valid shipping addresses and payment details.

2.2 Legal Compliance

You must be at least 18 years old or have parental consent to purchase from our shop. All components are sold for legal use only.

2.3 Proper Installation

You acknowledge that proper installation of bike components requires technical expertise. Rockshox Bike Shop is not responsible for improper installation or resulting damages.

3. Products and Services

3.1 Product Descriptions

We strive for accuracy in describing our components (frames, suspensions, brakes, handlebars, etc.), but cannot guarantee all descriptions are error-free.

3.2 Technical Specifications

It’s your responsibility to verify compatibility of components with your bike setup before purchase.

3.3 Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

• Installed brake pads or those removed from packaging
• Grips with opened packaging
• Installed bar end plugs or those with damaged packaging
• Custom-fitted components (cut handlebars, modified forks)

4. Ordering and Payment

4.1 Order Process

All orders are subject to availability. We process orders within 1-2 business days after payment confirmation.

4.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

4.3 Pricing

All prices are in USD. International customers may be responsible for customs duties and taxes.

5. Shipping Policy

5.1 Shipping Options

• Standard Shipping ($12.95): Via DHL or FedEx – 10-15 business days after dispatch
• Free Shipping: For orders over $50 via EMS – 15-25 business days after dispatch

5.2 International Shipping

We ship globally except to some Asian and remote areas. Delivery times may vary based on customs processing.

6. Returns and Refunds

6.1 Return Window

Returns are accepted within 15 days of delivery for most items, excluding non-returnable products (Section 3.3).

6.2 Return Process

1. Contact rider-support at [email protected] within 15 days
2. Receive return authorization and instructions
3. Ship items in original packaging with all accessories

6.3 Refund Processing

Refunds are issued to the original payment method within:

• Credit Cards: 5-10 business days
• PayPal: 3-5 business days

Shipping fees are non-refundable unless the return results from our error.

7. Intellectual Property

All content on bikebrakesshop.com, including product descriptions, images, and logos, are property of Rockshox Bike Shop and protected by intellectual property laws.

8. Liability Limitations

8.1 Product Use

Rockshox Bike Shop is not liable for:

• Injuries resulting from improper component installation or use
• Damages from normal wear and tear or improper maintenance
• Modifications made to products after purchase

8.2 Website Use

We are not liable for temporary website unavailability or technical issues beyond our reasonable control.

9. Changes to Terms

We reserve the right to modify these terms at any time. Continued use of the site after changes constitutes acceptance of the new terms.

10. Contact Information

Rockshox Bike Shop
126 Garth Road, Manchester, US 06040
Email: [email protected]